6 Vietnamese Chatbots Specialized in Extracting Data from KiotViet

1. Hana.ai: The Telesales & Livestream Assistant

Best For: Retail teams that rely heavily on livestream selling and require a seamless “Live Chat” interface connected directly to KiotViet.

Hana.ai emphasizes a human‑in‑the‑loop workflow. While automation is available, its strength lies in empowering support staff to create orders instantly during customer conversations—without switching tabs or disrupting the sales flow.

Data Extraction Features

• Live Chat Order Panel A dedicated KiotViet panel inside the Hana Live Chat dashboard allows staff to search customers by phone number and instantly view their purchase history. “Staff can search for existing KiotViet customers by phone number and view their purchase history immediately.”
• One‑Click Order Sync Orders can be created directly within the chat interface. The system sends order data (Customer ID, Product ID, quantity) to KiotViet via API and returns real‑time invoice status.
• Status Updates If an order status changes in KiotViet (e.g., “Shipping”), the bot automatically notifies the customer.

Why It Works Hana.ai eliminates “tab fatigue.” Sales teams save valuable time by avoiding manual copy‑paste tasks and can instantly identify VIP customers or potential high‑risk buyers.

2. AhaChat: The Viral Marketing Specialist

Best For: Merchants running high‑volume Facebook Messenger campaigns who need automated order creation.

AhaChat is widely recognized for its viral automation capabilities. Its KiotViet integration—powered by AhaMake—extends far beyond simple messaging, enabling deep operational automation.

Data Extraction Features

• Real‑Time Inventory Check The bot can query stock availability across specific KiotViet branches directly within the chat flow.
• Automated Order Creation Orders generated in Messenger are instantly pushed to KiotViet, ensuring real‑time stock deduction.
• Product Search & Display The Search Product block retrieves product details (price, image, description) from KiotViet and presents them as visually appealing gallery cards.

Why It Works AhaChat is built for scale. When a Facebook ad generates thousands of comments, the bot can auto‑reply, guide users to purchase, and push all resulting orders into KiotViet—without human intervention.

3. Preny.ai: Boosting Facebook Conversion Rates by 50%+

Preny.ai is an AI virtual assistant designed specifically for fashion and cosmetics retailers. Its focus is on elevating conversion rates and delivering highly personalized customer experiences.

Key Advantages

• Intelligent Response Systems The AI understands industry‑specific terminology—such as “satin silk” or “oversized fit”—to provide expert‑level product consultation.
• Order Status Synchronization Customers can self‑check order status using ID codes, with data pulled directly from KiotViet. “Customers can track order trajectories via ID codes, with data retrieved directly from the KiotViet Management System.”
• 80% Reduction in Manual Work Automated comment filtering, lead protection, and AI‑driven nurturing significantly reduce operational workload.

4. FPT.AI Chat: Enterprise‑Grade AI for Large Retail Chains

FPT.AI Chat delivers a robust, enterprise‑level solution powered by advanced AI from FPT Group—ideal for large fashion brands and multi‑store retail chains.

Functional Applications

• Intent Recognition NLP technology accurately identifies customer intent—pricing, sizing, complaints—and triggers the appropriate workflow.
• Open API Integration Connects seamlessly with KiotViet Premium API to support complex tasks such as returns processing and loyalty verification.
• 24/7 Operational Continuity Ensures consistent customer engagement, even during holidays and off‑peak hours.

5. Botpress: Advanced Customization for Technical Teams

Botpress is a powerful open‑source platform that enables retailers to build fully customized chatbot systems with KiotViet Webhook integrations.

Distinctive Features

• Architectural Flexibility Create unique conversational flows tailored to product launches, seasonal campaigns, or brand‑specific experiences.
• Multi‑Tier Data Integration Beyond KiotViet, Botpress can integrate with external datasets—such as Google Sheets—to track marketing performance before finalizing orders.
• Data Sovereignty Full control over customer data and logs through private hosting options.

6. VIS Chatbot: Deep KiotViet Data Integration

VIS Chatbot specializes in AI solutions for both internal operations and customer‑facing sales, with a strong emphasis on real‑time KiotViet data retrieval.

Core Capabilities

• Instant Response Performance 24/7 responsiveness significantly improves customer retention and satisfaction.
• Personalized Workflows Uses KiotViet data to recommend sizes, colors, and cross‑sell items—boosting AOV while reducing manual effort.
• Secure Transaction Processing Supports encrypted, streamlined payment workflows to ensure transaction safety.

Conclusion

Choosing the right AI chatbot depends on your business scale and operational priorities:

• For simplicity and fast synchronization: Hana.ai or AhaChat
• For advanced NLU and expert‑level consultation: Preny.ai or FPT.AI
• For a highly integrated, cost‑effective, and intelligent solution: VIS Chatbot stands out as the strongest strategic choice.